Impact Business Services is a business consultancy service focused on transforming organisations, building high performance teams, and developing inspiring leaders. We design and deliver powerful development programmes that are engaging, memorable and achieve real improvements in individual, team and organisational performance. We have established an excellent reputation for achieving results through interactive, challenging and innovative programmes.

In today’s turbulent and competitive climate, organisations are increasingly aware of the need to motivate, energise and engage their employees in order to grow high performing teams and improve organisational performance. We all know there are challenging and uncertain times ahead, and the most important asset any company has to see it through is its employees. Engaging and developing them today will ensure they are around tomorrow and are committed to the future success of your organisation.

Impact is a global leader in sustainable business transformation and people development. Our Learning Journeys and training solutions inspire new thinking and generate the meaningful dialogue needed to create and develop sustainable enterprise.

Impact help people work more effectively together. As experts in behavioural change and leadership development, we work with organisations on their journey to becoming a sustainable enterprise.

Inspiring Leaders

Leadership thinking has long been dominated by images of the heroic individual and by theories that define what sort of person is most likely to be a leader. Impact’s approach is a powerful alternative to this and is one that creates significant and sustainable change. We don’t start with the idea of the leader as a special kind of person, but by defining leadership as a special kind of action the act of leadership.

An act of leadership happens when someone sees an opportunity to act and has the courage to do so. It isn’t about position and doesn’t require any special traits or characteristics. We develop people’s capacity for noticing when such action is possible or necessary and help them to discover the ways in which they could respond. This approach results in people who act as leaders and who start to look and sound like leaders.

Acts of leadership often happen in response to negative situations – conflict, shortfalls, failures or confusion.

We represent these demands using three themes:

• Meaning – conflict over goals and values; failure to frame situation in terms of broader goals
• Value – exclusion, disregard, weakened sense of cohesion and community
• Structure – drift, pessimism, role confusion, failure of ordinary resources
Leadership action is action that addresses these conditions.

Impact will help you to:

• promote leadership action that encourages individual autonomy and initiative within a framework of interdependency
• build individuals’ propensity for action and initiative taking
• adopt a plan to continue leadership development back in the workplace.

In return your business will benefit from:

• Action-oriented, self-aware leaders who will improve organisational performance, profit and revenue
• more committed staff and managers, who are more likely to take actions that make a real difference
• retention of more motivated and engaged people
• managers who are better able to articulate goals and influence others to help achieve them.

Leadership through Challenging Times:

We are facing unprecedented times, which call for unprecedented leadership. And yet it is at times like this that leaders can feel lost, with demands upon them to provide clarity and instil confidence, when the view is far from clear or certain.

How can your leaders provide clarity when the road ahead is so unclear and uncertain?

How can they manage their own doubts and concerns whilst keeping others focused and motivated?

How can they show realistic optimism and inspire others about the future?

In such times, there is a need for leaders who…

Have agility
Leaders who can manage their own reactions, remaining resilient, robust and mentally agile; who are able to influence others towards a more positive mindset and take on new ways of working.

Broadcast confident and relevant messages
Leaders who deal effectively with the emotional reactions of their people to change, enabling quicker acceptance and helping people to take responsibility for moving forwards. These leaders are able to recognise, reassure and re-invigorate; helping people to find meaning even when the road ahead is not clear.

Provide a way forwards by focusing on the possibilities
Leaders who engage people by being open with them about what is and isn’t known.  Re-focusing people’s energy on what they can influence or control.  Conveying genuine confidence and belief in what resources the organisation has and it’s ability to structure the future.

Keep the focus on innovation
Leaders who find new ways to deliver value to customers, both internal and external. Holding faith in the

possibility that we could emerge stronger, more competitive or sustainable than before. Motivating by focusing on the delivery of these great ideas and bringing them to life.

Engage and motivate others
Leaders who can shape a climate where people continue to perform, where people feel listened to and valued, despite hard times. Creating forums to involve as many as possible in solving the issue or crisis.

Are well informed
Leaders who make decisions based on a wide network of contacts and being clear about who the key barometers are for gathering intelligence about the changing situation.

Business benefits
Impact develops robust and confident leaders who are capable of providing the appropriate and necessary leadership for these challenging times and will enable your organisation to:

Increase employee engagement

Retain your most talented people

Create a climate where people continue to perform

Drive new ways of working and thinking

Manage themselves and others to remain resourceful

Keep the focus on innovation

Give confident, relevant messages about the future

Acknowledge what’s really going on

Focus on the possibility of emerging more competitive or sustainable than before

Make better-informed decisions

By having up-to-date intelligence

By engaging more people in the process